DOUG SCHUMACHER

experience designer + writer

analytics

Creativing :: A baby-photo meme, Facebook’s Hackathon winner, and measuring word-of-mouth

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What’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

Dilbert Takes on Social Media Marketing Managers [PIC]

This is funny, and probably painfully true for some.

Score a Celebrity Twitter Follower by Donating to Charity

I like this concept because it plays into the Twitter culture of “who’s following who” so well. And it’s simplicity. Just bid on a celeb (like Justin Bieber), and they’ll follow you, retweet you at least once, and will also send out a tweet including your @twitterhandle. It’s tough to tag this with a value, as the big unknown is how many of JB’s 5.2m followers will ever see either of the references to you. But it’s a fresh idea.

10 Facebook Tabs to Add

If Facebook’s recent elimination of boxes left you baffled, this won’t necessarily explain their reasoning, but will give you a sense of how to revise your page to get back the content that’s now missing. For brands, this is a good chance to see how an advanced user is making the transition from boxes to tabs.

Nau, inc.’s photosets on Flickr

Fashion brands would seem to be a natural for photo-based social media. Yet it seems like so few of them take advantage of the technologies. One that is is Nau, a personal favorite of mine. In particular, I like their user submission contest, in which each month they select the best shot submitted by users, and that person gets, what else, free Nau clothing. They’ve also integrated the photos and Flickr’s slideshow capabilities on their site very nicely.

Does Speed Trump Quality for Startup Iteration?

With the term ‘agile marketing’ popping up more and more frequently, it’s interesting to note other situations where the rapid deployment and iteration approach is working. Personally, I think there’s a lot of headroom in this direction for agencies, as there’s no question they need to get more done in less time. The real question is, How to do that without ending up a pile of debris.

7 Strategies I’m Pitching for Businesses to use Facebook Places | Stay N’ Alive

A good list of ideas that many businesses should be doing with Facebook. Much of this is going to become foundational, and will support numerous other online marketing initiatives that involve social media, so it makes a lot of sense to have these capabilities already in play and having a good understanding of how to use them.

A new way to measure word-of-mouth marketing – McKinsey Quarterly

Some interesting findings in this. For consumer purchase decision-making, word of mouth has greater influence in developing nations, yet they also rely more on advertising, even at late stages of the decision making process. That makes sense given that mature markets tend to be more cynical about advertising. But word of mouth will almost certainly increase more for mature markets in the future, due to advanced in technology.

Another interesting bit. Word of mouth can lift a company’s market share 10% over 2 years, but also drop it 20%. Obviously, there’s a huge need to generate positive word of mouth. Imagine what 10% market share is worth to most brands.

A Baby Photo Becomes an Internet Meme – NYTimes.com

An entertaining story about memes, in particular a Florida parent’s baby photo that went viral in Japan.

Social shopping app wins Facebook Hackathon

Another indicator of the social shopping trend. Right now the simple idea is to map products to ‘Likes’, usually weighted towards your circle of friends. Of course this all underscores the importance of friends in recommending products, the most reliable source of information.

Is the iPad Devouring the Notebook Market?

Steve Jobs predicted this, and it’s remarkable to see the iPad’s impact happening so quickly. Keep in mind it was just a couple of years ago that laptops surpassed desktop sales. The trend is certainly to light, portable, and easy to use. For marketers, the question is, How will this impact future computing? So what are the user traits for iPad? Less typing, a more graphic experience, instant access due to not having to ‘boot up’, and an app-like experience, even if over the long-term that becomes more perception than technical reality. Bottom line: The Web has become (or perhaps always has been) a confusing mess of information, and now that’s it’s entirely mainstream, there’s a lot of room for optimization. The iPhone and iPad have taken us back to a simpler, almost pre-Web era of siloed experiences that feel simpler because, like traditional, they have a more contained set of options once you’re inside the app. Choice is good until it’s overwhelming.

Creativing :: Stunning infographics, the future of Web content, and NASA explores Flickr

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What’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

50 most stunning examples of data visualization and infographics | Richworks

Fantastic selection of work. This is a must see for anyone in marketing. (Thx to John Durham for the link.)

The Rise of the Anti-Facebooks

I don’t see any of these as having a real chance of unseating Facebook, but it’s a good read comparing their strategic approachs. Diaspora is the most interesting, as it’s open source. So many other platforms are moving towards open source, and as Facebook’s big strategy is to be a platform and not a destination, they could be vulnerable to an open source movement. Especially given the increasing amount of data they have on people (e.g., Places).

“The Social Network” Movie Launches a Facebook-Themed Website

I really like the simplicity of this site. I don’t get how they’re comparing this site to a social network site, but it’s well-done none-the-less.

Flickr: NASA on The Commons’ Photostream

Like the Library of Congress putting a lot of the National Archives photos on Flickr before. While the pics have been available on the NASA site, it’s nice to see them moving to a common online photo site. As a Flickr user, I’m glad to be able to see these pics up in my rotation of photos by contacts.

Facebook Awarded A Social Search Patent

The patent is for “ranking search results based on the frequency of clicks on the search results by members of a social network who are within a predetermined degree of separation”. Interesting that the patent was filed in 2004. They were focused on that very early on, and the vision is still holding strong.

Apple – iTunes – Ping: Social Network for Music

I’m pretty underwhelmed. Of course, social media and open anything aren’t really Apple’s things. But really, there just isn’t any depth of content or relationship to the conversation or the connections.

Chatroulette’s Relaunch Is A Bust | paidContent

Even if the ChatRoulette URL proves to be dead, the idea of randomly connecting with strangers via video will surely surface somewhere else, probably more closely aligned with a specific interest group.

The Future of Web Content – HTML5, Flash & Mobile Apps

Uncovered this article from earlier this year. If you’re not familiar with Jeremy Allaire, he’s had a great career charting technology trends and making products that address the changing needs. His take is that of a seasoned technologist who’s seen a lot of things come and go. Bottom line is, there’s still a lot of tumult in the industry (witness the h.264 pending usage royalties in 2014) and a clear vision of the future online content platform probably won’t emerge for at least a couple of years.

Checkmate iPhone App Uses Background Location for Automatic Checkins on Foursquare

Given this works wtihin 50 meters of a business, that means a lot of potential checkins when people are just walking past. I can’t imagine how that’s good for Foursquare.

8 Crucial AdWords Reports For Measuring Success

A good set of campaign metrics to follow that provide a well-rounded view of performance. This is a good read for people outside SEM who aren’t overly family with campaign analytics

Creativing :: Conan O’Brien’s tweet, Social media pushes the ‘cuddle’ button, and Web 3.0?

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What’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

Tweet of the Week – Conan O’Brien

11 years between “Toy Story’s” and 7 months between “Twilight’s.” By that measure, the “Jonah Hex” sequel should be out in 3 days.

Virgin Gives Free Tickets to ‘Influencial’ Tweeters – MarketingVOX

If you’re into the numbers side of campaigns, this is a good read. Also a good back and forth on the value of social media as a demand creation tool. Nothing overly conclusive, but the varying points are worth reading. The end line really summarizes it well. No single tactic can do everything. It has to be a group effort.

Kynetx Introduces the Programmable Internet – the Language of the Building Block Web | Stay N’ Alive

Those wondering when “Web 2.0” would run it’s course, this could be the next direction. The trajectory of tech developments continues to be sharable, with rapid development times enabling products to get to market fast. There are several good examples of how this tech can play out.

Social Media Increases “Cuddle” Chemical Production in the Brain [STUDY]

So social media pushes the ‘cuddle’ button. That means it’s either jumped the shark or is so irreversibly embedded in our psyche’s that we’re never going back. Despite all the hype and it’s growth curve, I’d have to vote it’s the latter.

While at first glance this sounds a bit cooky, the three bullet points at the bottom reiterate things we’ve known about communication and writing for a long time. Write with verbs and not adjectives, sex sells, and use simple language for broader appeal. Signs that social media is a not-so-distant relative to traditional media.

Who Will Fall to Facebook Questions? – MarketingVOX

I recently covered Formspring as an example of answer sites that are producing remarkable traffic numbers. Granted, Formspring has a big sensationalistic slant to it. But the underlying growth is real, as this investment by Facebook clearly demonstrates. So bottom line is, despite all the content and site experiences already out there, people still have a lot of questions. Seems like an opportunity for a lot of brands.

Twitter Annotations Are Coming — What Do They Mean For Twitter and the Web?

A discussion on Twitter’s forthcoming Annotations, which get’s pretty technical fast. However, the first couple of paragraphs delve into what the real potential, and potential problems, of annotations is all about. And you can watch the video at the end of the article, if you don’t get shaky camera sickness.

Augmented Reality: Thinking Beyond Branded Hype | MobileBehavior

While this is probably one of the most robust AR mobile apps yet developed, the best part of this article is the expanded thinking on what really makes a great mobile app or AR experience, and what direction that technology is going.

9 Universal Principles of Viral Media Sites

If you’re in the content development space, you’re likely in the meme development space to some degree. This article lists points that, while obvious, are also good reminders. Bottom line is, memes are a fickle business, and need as much surrounding support as possible.

Secrets to Revenue and Innovation in New Product Development | Nielsen Wire

A summary of some remarkable findings relative to product development. Keep upper management out of the early ideation stages. And off-site teams tend to produce better ideas than those on site. Bottom line is, companies need a fresh perspective, and driving innovation from within the status quo is apparently not getting the job done as effectively.

Social Media as Digital Plastic Surgery – Eric Wegerbauer

With social media continuing it’s surge to overtake seemingly every other site category out there, a lot of contrarians are beginning to predict it’s pending doom. Many take the boredom approach, but I don’t buy that. It will reinvent itself, much like gaming. Others speak to the loss of privacy. Like that’s stopped anyone or anything on the Net so far. But Eric’s point is interesting to me. That the use of social media monitoring of customers by brands like healthcare providers and insurance companies will force many people to craft their online persona’s, killing off a lot of the authenticity. A good point, and something that hits directly on social media’s strongest appeal.

Creativing :: Tweet of the Week, The next Twitter?, and Foursquare gets around to revenue

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What’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

Tweet of the Week

“Your respect’s the size of your attention span.”

Given it’s been called the “attention economy” we work in, this quote nails it.

Social Media: Is Voice-Based Bubbly the New Twitter? – Advertising Age

One question I hear a lot is, “What’s the next Twitter?”. With 100 million users already, Bubbly’s obviously a serious player. Most indicative in this is where they’re rolling out this latest social media app. 5 non-Western countries. One of the big factors in mobile usage isn’t just having a mobile phone, but also NOT having any other means of connecting on the Web.

Foursquare and Starbucks Team Up to Offer Customer Rewards

Foursquare has navigated to a nice sweet spot between entertainment and promotion. While obviously any mobile location based service technology has deep utilitarian potential, with the emphasis on badges and points, it’s currently a game appeal. (The new version does move towards emphasizing utility — most obviously enabling people to track the past places they’ve been for future reference). Starbucks, who has a good iPhone app and could obviously have integrated a game/coupon component into theirs, wisely opts to join an existing community versus the work required to ramp up their own. That’s a trend we’ve seen expanding since the early days of social media, and certainly shows no sign of abating.

4 Fun and Crazy Chatroulette Videos

Whether ChatRoulette turns out to be a sprinter or distance runner, it’s the net meme du jour. And amid the nudity, flakiness and boredom, there are a few things popping up worth checking out. The best one is the 3rd one using Auto-Tune, T-Pain style. If nothing else, this is a good reminder that any time you jump on ChatRoulette, you could end up starring in a viral video with someone ridiculing you.

Also, the bonus video 1 has a good lo-fi research bit on ChatRoulette behavior.

Google Goes Live With “In-Stock, Nearby” Mobile Shopping

For a company so deeply rooted in online technology, GOOG has done a great job connecting people to the physical world around them. This is a classic Google move, placing themselves directly in the pathway of consumers on their way to purchasing a product. Not only do they still dominate the digital search for merchandise, but now they’ll know which bricks and mortar store we’re going to buy it at. And given they’re also the ones giving us directions to the store, they’ll also know when we’re going, and which route we’re taking.

MediaShift . Witness Creates Sophisticated Evaluation Tools for Video Impact | PBS

If your in marketing and your not up on the latest in campaign metrics, you can’t dive in too soon. While some complain the data isn’t clear enough, closer to the truth is, there’s so much people are having a hard time parsing it all. And given the explosion of social media combined with it’s early-stage metrics, you can expect interest (read: demands by clients) in this category to jump sharply.

Take a Virtual Walk through Hong Kong with Google Street View

While Street View has been all over the US, I’m surprised it hasn’t been used more for promotional purposes, as it is here. Street View and it’s cousin Google Earth have generated a lot of viral interest around quirky ‘Easter egg’ surprises found amid the content. I’m surprised more large brands haven’t figured out a way to use these techs for promotions.

Perspective: Popwuping’s Clark MacLeod On The Design And Culture Of Mobility | MobileBehavior

If you care about marketing via mobile, this is definitely worth the read. It’s like very readable user research report from a Canadian designer who’s been working in Taiwan for the past 11 years, currently focusing on mobile.

CNNBC | Breaking News, Weather, Sports, Tech, Opinions, and Multimedia | By You, For You, And About You

I know this application of Facebook Connect has been done before, but this is really well executed. Glenn Beck’s obviously great fodder for the concept.

Pomplamoose Music – I don’t wanna miss a thing

I love what these guys are doing with music. Creating very low-fi vids to sell mp3 versions of what they call VideoSongs. Many are covers of other bands songs. The quirky spirit of their videos is not to be missed.

Creativing :: ESPNs anti-social media policy, Facebook’s ad innovations, and change isn’t just for advertising anymore

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What’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

ESPN Responds to Criticism and Publishes Social Media Policy

Previously I posted someone’s prediction that going forward, more and more companies were going to have a social media policy, which I certainly agree with. Perhaps no place will these policies be more interesting than with news organizations, who butter their bread by releasing news, often over social media networks. Here’s ESPNs policy, which basically says you can’t do on your own for free what we’re paying you to do. Sounds logical on first take.

However, this policy attempts to build a wall between professional and personal social media use. It may sound easy to a lawyer, but reality is a different ball game. And wouldn’t you want some of your best writers to promote their work to their personal networks, which can be very large? Lastly, if you’re wanting to hire a top writer who may have a blog following of 100k, which she can monetize, how much more do you have to pay her to drop everything she’s built up in social media for the past 5 years to come and write for you?

Why Digital Agencies Are Indeed Ready to Lead

Probably the longest ongoing industry debate to date. I’m not sure it’s a digital vs. traditional question at all. I think it’s definitely going to be driven by someone with a powerful digital sensibility. But I feel like while agencies are fighting over whether the banner or the TV spot should come first, the bigger question is, Should this all be lead by a product development, creative messaging, or media buying mindset? Following the money across a ten year projection isn’t easy. But then if the answer was easy, there wouldn’t be a debate.

Nikon Kick Starts Campaign via Tweet

Mind you, this wasn’t just any Tweet, but rather an Ashton Kutcher Tweet. With 3.9 million Followers, he’s demonstrating that not only is a large social media following a great weapon for negotiating film contracts, but for endorsement contracts as well.

Posterous Overtakes FriendFeed, Set to Overtake Delicious.

The stat is certainly interesting, although I find this a little apples-to-oranges. At least I consider Posterous to be pretty much a content posting tool, and FriendFeed and Delicious more social media platforms. If Posterous hits that magically nebulous thing called critical mass, though, the game opens up considerably, and they can become more of whatever they want to be.

Facebook Launches Friends Of Connections Targeting For Ads

I’m surprised this isn’t generating more noise. The idea that your network of friends is a remarkably accurate predictor of your own preferences should be a closed case by now. And this is one of the only mass scale ways to target the friends of someone who’s a Fan of anything from a movie to a tennis shoe to a car. Seems like a big leap forward. If you knew someone was a Fan of a movie, wouldn’t you want to talk to their average 120 friends to try and get them all to go see it? At least the one’s in the same city?

Microsoft to Include Video Ads in Loading Screens

I’m not sure I’d recommend to many companies to run ads during games, but the loading screens are another thing. They could even add value (imagine that). Of course, there’s the temptation to make game loading times longer to support longer ads. And I wouldn’t want to tempt anyone in need of more revenues at the moment. But at the core, in-game advertising is as inevitable as ads on cable television, which was once anathema to the concept of cable. At least this approach won’t have me seeing a billboard for a new 5 blade razor while walking through Renaissance Venice playing Assassin’s Creed.

LEAKED: The Facebook Ads API

When the subject of integration comes up, the discussion is always around messaging or media spending. It’s rarely about tracking and data. But there’s enormous power in that information. This news isn’t the onset of a revolution, but certainly a good indicator of where the business of performance tracking is headed.

Mountain Dew Crowdsources Agency Review and Selection

If a small business will crowd source a $50 logo, why not a $100 million campaign? This is about all you need to read to see a major trend in the ad industry unfolding.

What EA Sees in Social Gamer Playfish

Like the ad business, the gaming business is going less big idea, more a lot of little ideas. And of course, those myriad little ideas are ongoing, and take a lot of manhours to execute.

The future of business is in ecosystems

The reality is, business models everywhere are being flipped on their heads. This post from Jeff Jarvis (What Would Google Do?) shows that the clients are facing as much tumult as the agencies they’re working with (or maybe it’s ‘not working with so much’). It’s the same story from yet another industry. Keep it small, stay nimble, and don’t stop running.

Creativity and data: A marriage, if not a perfect one

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In this post, Seth Godin writes about taking the high road. I want to lead with his summary paragraph, because the high road is too often seen as prima donna boulevard.

“Data is your friend. And the data shows that the top blogs, top lenses, top magazines… they all follow the high road. If you need to be manipulative or non-transparent to make a buck, time to rethink the plan.”

My point is, for anyone in emerging media marketing, pretty much from here forward, the creative and the analytics are inextricably linked.

Campaign analytics have progressed to a place where very few people in a company’s marketing department are going to ignore them. Especially in digital media.

One of the benefits of analytics is that the more you understand them, the quicker you can assess the latest emerging technologies and how to create for them.

I break campaign metrics down into 3 sequential categories:

  1. Response
  2. Engagement
  3. Conversion

That roughly parallels the buying decision funnel.

  1. How does the customer respond to the general proposition you’re offering?
  2. Does that proposition keep their interest and cause them to dig deeper?
  3. At the end of the day, did they want the product? And if not, where did it fall through?

Campaigns today are fluid. Or at least they should be. The creative job no longer ends at campaign launch. That’s when things really heat up.

Of course, analytics aren’t perfect. People flush their cookies. They use different computers. The husband sends the link to his wife, who makes the purchase.

But marketing will probably never be about perfection. It’s about information that improves your intuition. It reminds me of a quote that fits digital marketing tightly:

“It’s better to be vaguely right than precisely wrong.”