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DOUG SCHUMACHER

experience designer + writer

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Creativing :: A baby-photo meme, Facebook’s Hackathon winner, and measuring word-of-mouth

September 17, 2010 By Doug Schumacher

What’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

Dilbert Takes on Social Media Marketing Managers [PIC]

This is funny, and probably painfully true for some.

Score a Celebrity Twitter Follower by Donating to Charity

I like this concept because it plays into the Twitter culture of “who’s following who” so well. And it’s simplicity. Just bid on a celeb (like Justin Bieber), and they’ll follow you, retweet you at least once, and will also send out a tweet including your @twitterhandle. It’s tough to tag this with a value, as the big unknown is how many of JB’s 5.2m followers will ever see either of the references to you. But it’s a fresh idea.

10 Facebook Tabs to Add

If Facebook’s recent elimination of boxes left you baffled, this won’t necessarily explain their reasoning, but will give you a sense of how to revise your page to get back the content that’s now missing. For brands, this is a good chance to see how an advanced user is making the transition from boxes to tabs.

Nau, inc.’s photosets on Flickr

Fashion brands would seem to be a natural for photo-based social media. Yet it seems like so few of them take advantage of the technologies. One that is is Nau, a personal favorite of mine. In particular, I like their user submission contest, in which each month they select the best shot submitted by users, and that person gets, what else, free Nau clothing. They’ve also integrated the photos and Flickr’s slideshow capabilities on their site very nicely.

Does Speed Trump Quality for Startup Iteration?

With the term ‘agile marketing’ popping up more and more frequently, it’s interesting to note other situations where the rapid deployment and iteration approach is working. Personally, I think there’s a lot of headroom in this direction for agencies, as there’s no question they need to get more done in less time. The real question is, How to do that without ending up a pile of debris.

7 Strategies I’m Pitching for Businesses to use Facebook Places | Stay N’ Alive

A good list of ideas that many businesses should be doing with Facebook. Much of this is going to become foundational, and will support numerous other online marketing initiatives that involve social media, so it makes a lot of sense to have these capabilities already in play and having a good understanding of how to use them.

A new way to measure word-of-mouth marketing – McKinsey Quarterly

Some interesting findings in this. For consumer purchase decision-making, word of mouth has greater influence in developing nations, yet they also rely more on advertising, even at late stages of the decision making process. That makes sense given that mature markets tend to be more cynical about advertising. But word of mouth will almost certainly increase more for mature markets in the future, due to advanced in technology.

Another interesting bit. Word of mouth can lift a company’s market share 10% over 2 years, but also drop it 20%. Obviously, there’s a huge need to generate positive word of mouth. Imagine what 10% market share is worth to most brands.

A Baby Photo Becomes an Internet Meme – NYTimes.com

An entertaining story about memes, in particular a Florida parent’s baby photo that went viral in Japan.

Social shopping app wins Facebook Hackathon

Another indicator of the social shopping trend. Right now the simple idea is to map products to ‘Likes’, usually weighted towards your circle of friends. Of course this all underscores the importance of friends in recommending products, the most reliable source of information.

Is the iPad Devouring the Notebook Market?

Steve Jobs predicted this, and it’s remarkable to see the iPad’s impact happening so quickly. Keep in mind it was just a couple of years ago that laptops surpassed desktop sales. The trend is certainly to light, portable, and easy to use. For marketers, the question is, How will this impact future computing? So what are the user traits for iPad? Less typing, a more graphic experience, instant access due to not having to ‘boot up’, and an app-like experience, even if over the long-term that becomes more perception than technical reality. Bottom line: The Web has become (or perhaps always has been) a confusing mess of information, and now that’s it’s entirely mainstream, there’s a lot of room for optimization. The iPhone and iPad have taken us back to a simpler, almost pre-Web era of siloed experiences that feel simpler because, like traditional, they have a more contained set of options once you’re inside the app. Choice is good until it’s overwhelming.

Filed Under: Fascinating Tagged With: agilemarketing, analytics, apps, contentdev, creative, facebook, humor, ipad, mobile, social, socialmedia, tech, trends, video, youtube

Creativing :: Conan O’Brien’s tweet, Social media pushes the ‘cuddle’ button, and Web 3.0?

June 25, 2010 By Doug Schumacher

What’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

Tweet of the Week – Conan O’Brien

11 years between “Toy Story’s” and 7 months between “Twilight’s.” By that measure, the “Jonah Hex” sequel should be out in 3 days.

Virgin Gives Free Tickets to ‘Influencial’ Tweeters – MarketingVOX

If you’re into the numbers side of campaigns, this is a good read. Also a good back and forth on the value of social media as a demand creation tool. Nothing overly conclusive, but the varying points are worth reading. The end line really summarizes it well. No single tactic can do everything. It has to be a group effort.

Kynetx Introduces the Programmable Internet – the Language of the Building Block Web | Stay N’ Alive

Those wondering when “Web 2.0” would run it’s course, this could be the next direction. The trajectory of tech developments continues to be sharable, with rapid development times enabling products to get to market fast. There are several good examples of how this tech can play out.

Social Media Increases “Cuddle” Chemical Production in the Brain [STUDY]

So social media pushes the ‘cuddle’ button. That means it’s either jumped the shark or is so irreversibly embedded in our psyche’s that we’re never going back. Despite all the hype and it’s growth curve, I’d have to vote it’s the latter.

13 Words Marketers Should Avoid on Facebook – MarketingVOX

While at first glance this sounds a bit cooky, the three bullet points at the bottom reiterate things we’ve known about communication and writing for a long time. Write with verbs and not adjectives, sex sells, and use simple language for broader appeal. Signs that social media is a not-so-distant relative to traditional media.

Who Will Fall to Facebook Questions? – MarketingVOX

I recently covered Formspring as an example of answer sites that are producing remarkable traffic numbers. Granted, Formspring has a big sensationalistic slant to it. But the underlying growth is real, as this investment by Facebook clearly demonstrates. So bottom line is, despite all the content and site experiences already out there, people still have a lot of questions. Seems like an opportunity for a lot of brands.

Twitter Annotations Are Coming — What Do They Mean For Twitter and the Web?

A discussion on Twitter’s forthcoming Annotations, which get’s pretty technical fast. However, the first couple of paragraphs delve into what the real potential, and potential problems, of annotations is all about. And you can watch the video at the end of the article, if you don’t get shaky camera sickness.

Augmented Reality: Thinking Beyond Branded Hype | MobileBehavior

While this is probably one of the most robust AR mobile apps yet developed, the best part of this article is the expanded thinking on what really makes a great mobile app or AR experience, and what direction that technology is going.

9 Universal Principles of Viral Media Sites

If you’re in the content development space, you’re likely in the meme development space to some degree. This article lists points that, while obvious, are also good reminders. Bottom line is, memes are a fickle business, and need as much surrounding support as possible.

Secrets to Revenue and Innovation in New Product Development | Nielsen Wire

A summary of some remarkable findings relative to product development. Keep upper management out of the early ideation stages. And off-site teams tend to produce better ideas than those on site. Bottom line is, companies need a fresh perspective, and driving innovation from within the status quo is apparently not getting the job done as effectively.

Social Media as Digital Plastic Surgery – Eric Wegerbauer

With social media continuing it’s surge to overtake seemingly every other site category out there, a lot of contrarians are beginning to predict it’s pending doom. Many take the boredom approach, but I don’t buy that. It will reinvent itself, much like gaming. Others speak to the loss of privacy. Like that’s stopped anyone or anything on the Net so far. But Eric’s point is interesting to me. That the use of social media monitoring of customers by brands like healthcare providers and insurance companies will force many people to craft their online persona’s, killing off a lot of the authenticity. A good point, and something that hits directly on social media’s strongest appeal.

Filed Under: Fascinating Tagged With: analytics, ar, branding, campaigns, contentdev, creative, foursquare, mobile, social, tech, technology, twitter, ugc

Creativing :: Another reason not to count clicks, video monitor in a print mag, and Jack Daniel’s raises a glass

September 18, 2009 By Doug Schumacher

My weekly update of what’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

Study: Half Of Ad Impressions, 95 Percent Of Clicks Fraudulent

This sounds pretty alarming at first, but for those using legitimate campaign evaluation methods, they’ll be able to identify the fraudsters quickly and cost effectively. It’s all about using the right Key Performance Indicators (KPIs). If you haven’t heard by now, forget clicks. Click’s aren’t even last week. They’re last century. Focus on metrics that can’t be gamed near as easily by a bot. The major KPIs include: Visit rates – how has the campaign effected your overall site traffic? Engagement rates – are people actually finding your site relevant to your marketing messages? Conversion rates – are visitors actually doing something to impact your bottom line? The deeper you look, the harder it is for scammers to skew your results.

Timing Is Crucial To Maximize Exposure With Social Media

Timing in social media is key from a cultural point of view, but also tactically in terms of what time of the day or day of the week you launch the campaign. And while much of this focuses on what I consider digital PR rather than social media, the principles apply on a broad scale.

Google’s Ad Exchange Honcho Joins “Real-Time Advertising” Startup

When I saw this headline, I immediately thought of what Doug Weaver from Upstream has been writing about for the past several years. That the process of buying and selling media is due for a major streamlining. The Cliff Notes version of this is to think of Google Adwords for display advertising, industry-wide. And potentially video units, as well. As a creative, I generally favor anything that streamlines the non-creative department part of the business, because it tends to shift emphasis to the process of creating the ads. Of course, the challenge for creatives will be the overall commodotization of the advertising business. To date, when one part of the business reduces friction, it affects the whole industry. As an example, when media buying became detached from creative and handled by separate agencies, there were cost savings for clients. But there was also a struggle to get the two groups working together conceptually. And the creative process became more akin to filling out a job order.

Evolving Beyond The Banner Ad – Digg’s new ad unit

Speaking of ad units, this is interesting, if not clearly overdue. In social media, why not let the community evaluate the advertising the same way they evaluate the content? That’s what Digg is doing. And this could be great for your Nike’s, beers, and on Digg, Ron Paul. The big question is, What about the brands that don’t have lifestyle cache or emotional relevance to the audience evaluating them? And if that can’t be created in all brands, which I think is a challenge, then how will Digg be able to sell ads to those companies?

Really great Demo of new experiment from Mozilla

A good, early stage peak into the future of the semantic web. And, unlike so many concepts in beta, this one’s ready to go.

Technology to run video ads in print magazines

This is certainly attention-getting, and at this point anything that gives that advantage to magazine advertising will probably help them sell ads. But print publications are going to need to become a lot more than low-grade video display units. Instead of feeling like a print breakthrough, this feels more like an obvious indicator that all content will soon be digital. What this misses is the idea that the online video content experience is so much richer than just a page with video. There’s sharing, favoriting, commenting, etc. If anything, viewing these small screens only makes me realize how much better the experience would be online. So hopefully they can use this to sell some ads, but I don’t think it’s even close to a long term solution for print publishing.

Twelp Is On The Way!

A good breakout of Best Buy’s Twelpforce, and how the real power of this is not just being on the latest new media bandwagon, but about taking thousands of employees and making them feel like a bigger part of the brand story.

Jack Daniel’s ‘Toast’ Application Going Strong

This is a great campaign idea – send a toast to your friends. And it’s pulling strong results early on. But having tried it, I’m surprised that it isn’t easier to select a single friend to toast, versus the system’s recommendation engine. Secondly, I can’t figure out why they wouldn’t prominently promote this on either the default page of their Facebook Fan page, or their website.

Ford’s Fiesta to Party on — Without the Fiesta

I really liked this campaign when it came out. Take 100 top YouTube video stars, and give them the new Fiesta and a gas card, with an agreed number of blog posts they’ll write about their experience with the car. And some of the bloggers actually exceeded the minimum posting requirements, partly because they found their posts about the vehicle were getting more views than their regularly-scheduled content. That speaks volumes about the effectiveness of social media and sponsored blogging. But they ran the campaign a full year prior to the vehicle’s availability in the US. And now there’s a time gap in which they have to maintain momentum. My only guess to this is that they were afraid the social media campaign might not work, or even have a backlash, and by running it so far in advance, everyone would forget about it by the time the car launched. Any better theories?

Burglar leaves his Facebook page on victims computer – gets busted

One of those stories almost too good to be true. I’ve read of burglars doing all sorts of things during their robberies. Napping. Fixing themselves a snack. Watching TV. But this trumps them all.

Filed Under: Fascinating Tagged With: banners, blogging, humor, media, social, socialmedia, strategy, tech, twitter

NY Times article on ever-expanding cookie tracking

March 26, 2009 By Doug Schumacher

Tracking technology has been on a growth spurt. After post-impression tracking in the early 2000’s, we’ve recently added a lot of different BT techs, and now an even more comprehensive system in which you pretty much have an interest profile that the so-called Behavioral Exchanges are trying to align their ads with.

I had an interesting discussion at SXSW with some friends about where this is all going. If you summarize techs like Disqus, Twitter, Facebook, and whatever, you can already pull a pretty complete picture of someone’s life. But that’s all consciously opt-in. And any conjecture beyond what you’ve shared is up to an individual to pull together.

These new cookie-based technologies are starting to make projections about your interests based on a lot of data, much of it less public data than what we’re currently putting out there.

The online industry thrives on this type of information, and I hope, like the financial world, we’re not getting into something that’s going to spur a major backlash and set things back quite a bit.

Article

Filed Under: Fascinating Tagged With: bt, cookies, privacy, tech

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