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DOUG SCHUMACHER

experience designer + writer

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Creativing :: Social gaming’s revenue model is working, Twitter tools and insights, and Facebook Page updates are generating responses

November 27, 2009 By Doug Schumacher

What’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

The Goods May Be Virtual, but the Profit Is Real

Recently, I’ve posted a number of articles on this trend, and yet more reinforcement keeps popping up. This is a look at gaming, particularly social gaming. While the article doesn’t delve into it’s counterpart, console gaming, it’s not hard to connect the dots. Currently console gaming companies spending 100s of millions to launch a title, selling them at a high cost — often $40 or more. And like the movie industry, they lose money on most of their productions, making it back on a few hits. By contrast, social gaming sites product games that are free, played by millions, and then make their money selling small items for a buck or two. Their investment is less, so they don’t need enormous sales to recoup it. Zynga, the leader in this space and producer of games like Mafia Wars, says only 3% of those who play actually make a purchase. Yet they’re profitable. I think entertainment companies need to address this model, and stop trying to pull as much profit from as few people as they can, and start trying to get a little money from a lot of people. A great change would be to simultaneously make movies available in theaters, via download and on DVD. Capture the excitement while it’s there, realizing that there are potentially millions of people who want to see the movie, but just never make it out to the theater.

Weber Shandwick’s Inline Social Media Melting Pot

Good information, if not that surprising. What did take me back was the number of accounts the 73 Twitter-active companies have set up. 540. That’s an AVERAGE of over 7 accounts per company. And while the report overall has some good insights — I think they’re right on about companies just spouting off brand information and not really having a conversation — there are some aspects of the report that I feel are skewing the data. Namely, they look at absolute Tweets and Followers, not relative figures based on a recent time period. Twitter is still an emerging technology, and as such, many of these accounts could have been set up in the past 6 months. So unless the company has been posting at a very heavy rate, they likely wouldn’t have that much activity in aggregate to rank high in this study. I think brands can get a lot of value out of Twitter without posting at a level that, say, @garyvee posts (Over 60 posts a day average over the past week). And if you’re one of those brands, you didn’t look that good in this survey.

New Facebook Inbox Increases Response Rates For Page Updates

Insightful comparison between response rates for email newsletters (the opt-in variety) and Facebook Page Updates. While newsletters draw significantly higher response rates, they’re typically sent out with much less frequency.

Twitter Analyzer | Twitter Statistics | Twitter Analytics

One of the more interesting Twitter stats tools I’ve seen recently. A lot of information, although like most of the tools, it’s a little kludgey, and some of the data being presented could be more thought out in terms of whether or not that information is really helpful in making a Twitter use analysis.

On Twitter and in the Workplace, It’s Power to the Connectors – HarvardBusiness.org

A dissection of how corporate America structures are changing, from more rigid vertical hierarchies, to interpersonal networks that can expand across multiple companies and disciplines. There’s a strong leadership undercurrent to this, exemplified by the following blurb:

“Wherever teamwork across positions is desirable, natural connectors who instinctively reach across divides to form relationships get the plum jobs, on small sports teams as well as in large companies. For example, on the North Carolina women’s soccer team, a perennial winner among college teams, Jordan Walker was a team leader because she was a connector who helped other players work together, even though Coach Anson Dorrance called her one of the least athletic players he had ever seen.”

Filed Under: Fascinating Tagged With: facebook, gaming, research, technology, twitter

Creativing :: A breakup test from Bjorn Borg, the problem with Web reputation systems, and iPhone app development gets easier

October 10, 2009 By Doug Schumacher

My weekly update of what’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

Break Up Test

One of the funniest things I’ve seen all year. And from Bjorn Borg (he of the frozen tundra demeanor). In truth, this doesn’t really come from Bjorn. Actually, it’s from his underwear.

Building Web Reputation Systems: The Blog: The Dollhouse Mafia, or “Don’t Display Negative Karma”

If you spend any time on sites where the reputation system is a key part of decision-making (ebay, elance), this is a good read. It’s also an interesting look inside community behavior. The theory is, Reputation or Rating systems are flawed, because of what the writer calls “karma bankruptcy”. Once someone’s reputation drops to a low level, they either head to a different community, or start a new account. Sometimes you can’t beat picking up the phone and calling an old friend for a reference. There’s also an interesting example of how people were being shaken down for loot in the game Sims, by a group appropriately calling themselves the Sims Mafia.

PhotoSketch: Photoshop Image Recognition = Awesome

Remarkable. You sketch a scene, label what the primary images are, and it scans the web for like images that also work well together, and automatically composites them into a single image. The results are pretty crazy.

MediaVest Diverts Broadcast Budget to Hulu

I’ve long been surprised that more advertisers aren’t jumping onto Hulu, as reports were going around that their inventory wasn’t even close to sold out. Being a big fan of Hulu, I can vouch for the memorability of the placements. Of course these days, content publishers never meet an ad they don’t like. So we’ll see if we end up with the same overly-saturated ad marketplace that network TV has become.

Will the FTC’s Blogging Rules Slow Endorsements?

This is probably no big surprise, but starting Dec 1, marketers will be responsible for accurate compensation disclosure in product reviews on blogs. It seems they’re primarily holding the marketer responsible, which may sound diverted, but I think makes sense, since it involves the decision to provide compensation. That should also help keep this can of worms from opening too wide, although I can’t imagine there won’t be a slew of lawsuits ensuing from this.

Knowledge Genie – Making Publishing Web Content For Profit Easier

Ecommerce model that makes it easy to sell your digital-based work online. You can enable content purchases or subscriptions across a range of media types. It’s a pretty slick model, once you have the content to sell. Setup is fast, although the store itself is a little bland looking. They need to build this out into a much more customizable widget that could be embedded anywhere. But the core idea is great, and the UX is simple.

twtapps :: simple and useful business twitter applications

If you’re marketing on Twitter to any degree, you’ll likely want to know how to do things via Twitter, such as conduct polls, exchange business cards, give out coupons, create contests, or send gifts.

Agencies Need to Think Like Software Companies

As branding and marketing venture into product development, about the only common denominator among companies in terms of product development is online technology. Thus agencies that want to play in that sandbox are going to have to solve problems from a technological point of view as a key part of their service offering.

Adobe Labs – Adobe Flash Professional CS5: Applications for iPhone

Soon you’ll be able to crunch out iPhone apps from Flash. Feeling like there just aren’t enough iPhone apps out there for you? Get ready for a new wave of them.

Flexible Love

Amazing bit of product design ingenuity in Japan. Makes sense that this furniture idea would come from a places with serious space challenges.

Filed Under: Fascinating Tagged With: blogging, branding, humor, media, technology, tool, tv, twitter

Creativing : Air Jordan flies again, trends in social media, and a nice mobile campaign

September 11, 2009 By Doug Schumacher

My weekly update of what’s going on in new media marketing, pulled from social bookmarking site Creativing.com:

Jordan’s History of flight

A stylish, hip run-through of the various shoes he wore throughout his career, as well as the continuing line of Air Jordans. While Jordan’s skills were undeniable, he also made an enormous impact on the fashions of the game. And of course, wearing a uniform of not much fabric, the fashion statements ultimately came down to the shoes (later to be overtaken by tats, perhaps). At any rate, a fun recap of his career, and introduction to the latest line of Air Jordans.

Top Consumer Trends: Trust, Control, … Playfulness?

I like where consumer’s heads are, at least according to this survey. Basically, it looks like consumers are running everything through one big BS filter. But interestingly, they’re not against having a little fun. What these five trends say to me is, consumers are looking for straight-shooting companies that aren’t trying to sell them on traditional marketing tactics like bandwagon and products with bloated feature sets. In exchange for that dose of reality, they’re willing to engage and participate in a little fun. Oh, and if they don’t get this from their current brands, they’re ready to jump ship.

What Execs Are Thinking About The Social Media Channel

After reviewing what consumers are thinking, it’s interesting to see how the views of marketing execs compare. For the marketers who get social media, it looks like they’re on the right track. Emphasis is on building better relationships and extending their brand awareness. For those who aren’t interested, it’s typically because of low ROI tracking, and a lack of control over their precious brands. And from what consumers are saying, if that’s their mindset, they’re probably not going to succeed in social media anyway. Once again, it looks like the marketing industry is going to offer big rewards to early adopters.

Basics Of Social Media Roi

A good breakdown of how to apply some traditional marketing evaluation metrics to social media, and move a little bit closer to the holy grail of marketing. Perfect data. However, this will probably never address the issues of the ROI-bent marketers surveyed above, and they’ll likely sit on the sidelines until they’re well behind in the game.

I am T-Pain Autotune App for iPhone

Saddled with the ignominy of auto-tuning, T-Pain comes back like a great social marketer should. He takes the criticism head-on, and even turns it into a point of engagement that he can profit from. An auto-tuner iPhone app. And with the app, he’ll likely demonstrate that even with auto-tune, you still need some skills to sell a million songs. Or ringtones.

MockFlow – Easy Wireframing for Software and Websites

My new fave method for tossing together a quick sketch of a site layout. This is almost as fast as drawing on paper. (Especially when I have to spend so much time explaining what I’ve drawn.)

Moviegoers Protest ‘The Cove’

Great premise behind a campaign for what’s being touted as a very good movie. As the movie ends, theater goers are ENCOURAGED to turn on their cell phones and send a text to stop the killing of dolphins in The Cove, the subject of the movie. Cool way of turning a taboo into a call to action.

Burning Man 2009 Photos

What’s certainly one of the most photogenic events anywhere is captured with beautiful interpretation of the desolation of the environment combined with the inspiring transformation it goes through every year.

Creating Free Websites

I haven’t really dug into exploring this yet, but on the surface it looks impressive. Build good looking flash sites in a flash. With optional e-commerce shopping carts, and other advanced features like auto-coding Google Analytics. It’s remarkable where templatized site building is going.

Circular Website Navigation

Check out the nav on this site.

Filed Under: Fascinating Tagged With: photography, research, social, socialmedia, technology, trends

Creativing :: Gaming goes off at E3, a social marketing snafu, and Web 3.0 explained

June 5, 2009 By Doug Schumacher

My weekly update of news and events in new media marketing.

Weirdo Kid Starts Huge Dance PartyVideo
This is just a fun, quirky video from some outdoor event in Australia. A good example of how community behavior is more than an online network.

DC viral marketer slips up on 4chan? on TwitPic
Careful, your viral marketing street team is showing. A social media street team member accidentally posts the creative brief along with their ‘genuine’ comments. Snafu’s like this are ripe for happening when you have a lot of people following orders they don’t completely understand, or are just jumping into the social space to help blast the word out. Authenticity is key, and while companies are sure to keep pulling stunts like this, they’re going to have to tighten it up or the cat will slip out of the bag.

YouTube – Project Natal for XBOX 360
Google and Microsoft are trading blows over who can deliver the knockout technology news. Google Wave last week, Microsoft Project Natal this week. And each presentation was brand-revealing. Google geeky and open source, Microsoft slick and highly produced. Both in the dev stage. At this point, I’m calling the fight for Microsoft, though.

While the Wii comparison’s are obvious, the physicality of Project Natal as a gaming experience is remarkable. And that’s what blurs the boundaries between real and virtual.

Facebook Ads Now Available for ‘Pages’ and ‘Events’
With social media still generating massive corporate interest and paid media still owning the bulk of the current spend, it makes sense that figuring out how to transition between paid and social media will be a big topic. Facebook takes their rather unglamorous-at-first-glance display ads and gives them an inside track for parlaying impressions into a social media action. You can now Fan a brand, or RSVP for an event, right in the ad. My guess is Forwarding, along with the RSVP option, is coming up soon.

Microsoft to link 360 to Facebook, Twitter
Project Natal wasn’t all the gaming news from Microsoft. Xbox, the focus of their entertainment center ambitions (yes, say goodbye to the Media Center) is now going social with Facebook and Twitter linkage. So when you login to a game, you’ll see which friends of yours are playing, and can post to FB and Twitter that you’re online playing. You can also post acheivements, which the good gamers are sure to do. Any brand that offers a shared experience will have a lot to benefit from this type of social net integration.

What is Web 3.0? Semantic Web & other Web 3.0 Concepts Explained in Plain English
Just when you figured out the diff between Web 1.0 and Web 2.0, here comes Web 3.0. While I’d say some of the 3.0 here is 2.0, there’s no denying that the semantic web is going to give marketers a wave of new tools to play with.

10% Of Twitter Users Account For 90% Of Twitter Activity
The general trend here isn’t that surprising. A while back I saw a similar stat for YouTube, though maybe not quite as extreme. But I’m surprised that Twitter is more in this direction than YouTube. Creating video content requires a lot more than typing 140 characters, so it would seem there’d be more even distribution with Twitter.

Maybe the point is, because Twitter’s only 140 characters, those that are participating are able to do so in high volume. There’s also a trend towards using Twitter in a broadcast fashion, as most celebs and a lot of brands are doing. And it’s an easy vehicle for that. You can blast a personal, 1-to-1 feeling message out to millions. And while they can freely respond, few of them truly expect a reply in return.

Dear AmericanAirlines
Funny exchange between a UX designer complaining about AA.com, and the staff’s response.

Virtual tour of NY
The website for a photog team who shoot aerials of NYC. A nice showcase for their work.

Filed Under: Fascinating Tagged With: facebook, gaming, microsoft, technology, videos

Reqall – A way to increase campaign conversion rates?

April 9, 2009 By Doug Schumacher

das_reqall_logo

I’m a fan of clipping tools and other quick, time savers and reminders. I have computers and phones littered with these to prove it 😐

This is an interesting mobile solution for setting up reminders. It reminds me of adding calendar events in Google’s iPhone mobile, where you just type in a string like ‘tomorrow 10am dr appointment’ and it takes that info and places it in the correct spot. Reqall sounds similar, except it’s voice activated. But it will take that appointment and set up either a text, phone, or calendar reminder. Pretty smart.

This tech would seem to have a lot of campaign applications. At least the idea of quick reminders, whether or not Reqall is actually set up to work that way right now. People are busy. Anything that lets them grab, note, bookmark, or file something away for later retrieval could certainly help conversion rates. And if they’re posting to a social tool, then there’s a community benefit on top of that.

Filed Under: Fascinating Tagged With: bookmarking, technology, tool

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